Privacy Policy

1. Who this policy covers

This policy applies to business contacts, formulators, distributors, and other professional visitors who browse our website, submit inquiry or sample request forms, email us, or contact us by phone or WhatsApp.

It is intended for commercial (B2B) interactions. Our services are not directed to children.

2. Information we collect

We typically collect information that you choose to provide when requesting product information, samples, quotations, or partnership discussions, including:

• Identity and company details (name, job title, company name, country/market)
• Contact details (business email, phone / WhatsApp number)
• Inquiry content (products of interest, volumes, formulation needs, message text)
• Technical correspondence related to specifications, documentation, logistics, or quality questions

3. Information collected automatically

Like most websites, our site may automatically collect limited technical data such as IP address, browser type, device information, pages visited, and approximate visit time. This helps us understand site performance, improve content, and maintain security.

If we use cookies or similar technologies (for example basic analytics or language preference), they are used to operate and improve the website, not to sell personal data.

4. How we use your information

We use the information we collect to:

• Respond to inquiries, sample requests, and quotation discussions
• Provide product information, technical guidance, and supply-chain updates
• Communicate about orders, documentation, shipping, and quality-related follow-up
• Improve our website, product pages, and customer service experience
• Comply with applicable legal, regulatory, and record-keeping obligations

5. Sharing of information

We do not sell personal information. We may share business contact details only as needed to fulfill your request or operate our business, for example with:

• Internal sales, technical, quality, and export team members
• Logistics, testing, IT, or professional service providers supporting order fulfillment and website operations (under appropriate confidentiality expectations)
• Professional advisors or authorities when required by law

6. International transfers

Nova Agri serves customers across multiple regions. Information you submit may be processed in China and in other countries where our team or service providers operate. We take reasonable steps to handle business data carefully and only for legitimate commercial purposes related to your inquiry or cooperation.

7. Data retention

We retain inquiry and business contact records for as long as reasonably necessary to manage customer relationships, follow up on commercial discussions, maintain quality/traceability records where relevant, and meet legal or contractual requirements. You may ask us to update or delete your contact details where feasible and legally permitted.

8. Security

We apply reasonable administrative and technical measures to protect business information against unauthorized access, loss, or misuse. No online transmission or storage system can be guaranteed to be fully secure; please avoid sending unnecessary sensitive personal data through public forms.

9. Your choices

Depending on applicable law and the nature of your request, you may ask us to:

• Confirm what business contact information we hold about you
• Correct inaccurate details
• Delete or restrict certain contact records where appropriate
• Stop non-essential marketing communications (if any)

10. Contact for privacy requests

For privacy-related questions or requests, contact us at info@nova-agri.com or write to Nova Agri, No. 78 Keji Road, High-tech Zone, Xi'an City, Shaanxi Province. You may also use our Contact page.

11. Updates to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or website changes. The “Last updated” date at the top of this page will be revised when changes are posted.